Kind words from clients

About coaching
coaching
​"Rob delivered coaching for myself and fellow trustees. His open and honest approach enabled us to positively reflect on our strengths and areas for improvement. He helped us to implement practical changes to our ways of working and as a direct result has meant we have become more focused and strategic in our thinking as a trustee board. I also benefited from one to one coaching with Rob and found this valuable in helping me to look at how I could adapt and personally develop as chairperson. I would highly recommend Rob for his coaching."  Deepika Nyyar, Service Delivery Manager, Citizens Advice
coaching
“Thank you so much for your time. It was wonderful and extremely relevant.”
Rachel Vargas The Springfield Project
coaching
"Rob is everything a great coach needs to be - organised, process oriented, knowledgeable, experienced and most of all - wants you to succeed. There's no doubt I've improved personally and professionally from Rob's coaching and I have no hesitation in recommending him." Tom Clarke-Forrest, CEO and Co-founder Sport 4 Life UK
coaching
"We have worked closely with Rob over a number of years. His extensive management experience, keen insight and sharp intellect provide him with a strong basis from which to give objective advice and support to our organisation. He has provided a high level of constructive challenge, enabling possible options to be identified, creative solutions to be found and priorities for action to be formulated. His support as a 'critical friend' has been invaluable." -  Headteacher, Regional Specialist School 
coaching
"I recently met Rob through a training day he was facilitating and then a subsequent coaching session. I found him to be very perceptive, friendly and approachable and his approach ensured that I got the very most from both the coaching training and also the one-to-one coaching session. I'd recommend both to anyone wanting to learn more about the art of coaching others and also gaining direction and clarity on their personal situations."  Claire Evans, Regional Coordinator and Trainer
coaching
"He really helped me to develop in the role of leadership and to see the potential of the role. Rob has exceptional insight into the challenges and dynamics of our organisation and I was able to move forward significantly in developing and guiding individual staff and the organisation as a whole." CEO of VI Society  
coaching
"Rob had exceptional insight into the challenges and dynamics of our organisation and although our period of working together was not extensive, I was able to move forward significantly in developing and guiding individual staff and the organisation as a whole. Under Rob’s guidance I gained in understanding of the difference between coaching and mentoring and their potential and to pass on this understanding to others within Cam Sight. I was able to raise the value of management and leadership throughout the organisation and this understanding has remained with me and continues to prove of great value." Anne Streather, CEO Cam Sight
About training programmes
Coaching As A Line Manager
“A brilliant course. Great methods employed and loads of practical application.” - Sam Booth Senior Manager at The Scouts​
Difficult Conversations
“An informative and engaging course, full of relevant interaction which will support in my role as manager and beyond. Rob has a wealth of knowledge and his training style promotes a relaxed learning style with plenty of opportunity to reflect.” K.M. Camphill Village Trust
Coaching As A Line Manager
​“The training was superb! The trainer was very knowledgeable and clearly passionate about the subject. The skills and knowledge gained will help me in every aspect of my work life.  The practical experience of coaching was invaluable.” - Paul Care Senior Manager at Citizens Advice Sandwell
Excellent Customer Service
"Rob is a dynamic trainer, who brought together the views of a range of staff and volunteers, which resulted in positive changes to the way we deliver customer care" - Debbie Powney HR Manager, Ludlow Assembly Rooms
Hands On Leadership
"It was a very good session responding to individual needs. I found the session on making time to reflect on my own performance as well as the meeting preparation most useful" - Nicky Hopkins, SAtA
Hands On Leadership
​"Interesting insight into leadership with useful ideas about leading meetings and developing a growth mindset" - Lou Beddoe, Solihull Sustain
Building Management Skills In A Charity Shop Context
​"The course was engaging, interactive and very thought provoking for the retail team. The course was beneficial for all our shop managers, from charity shop managers who have only been in the job 6 months, to those who have been in the sector for 5+ years, every attendee took useful techniques and ideas from the day. I would recommend this course to any charity retailer to reengage, re-energise and re-focus their existing staff as well as giving excellent training to new staff within the sector." – Charlotte Cox, National Retail Manager
Building Management Skills In A Charity Shop Context
"I really enjoyed this training day.I found Rob to be an enthralling speaker and knowledgeable about the subjects he was talking about. He listened to us and wasn't patronising. I came away knowing I'd taken away the tools and confidence to become a good manager. I can't wait to use these tools at the earliest opportunity and I cant wait for another training day with Rob." - Catherine Ward, Senior Retail Manager, Life Charity
Coaching And Mentoring As A Line Manager
“I enjoyed the material and interaction of the session. The trainer was knowledgeable and engaging throughout. I would definitely recommend further training by this facilitator." Kate Morgan of CVS
Coaching And Mentoring As A Line Manager
​"This was an incredibly helpful course, which was professionally delivered, fun and informative." - Jane Upson Birmingham Healthwatch
Just About Managing
"Rob’s Just About Managing course really does enable you to make the most of your own abilities. It’s amazing quite how a different skilled perspective can allow you to refresh what you find you already know (even that which you may not have realised you knew) and transform your skill base into a more management-focused form. The one to one mentoring/coaching sessions are also invaluable to put a personal experience spin on the revelations from the group course sessions." - Sven Harvey, Age UK Birmingham
Just About Managing
"Really positive experience, good group work and lots of ideas to take away." - Laura Haines 
Just About Managing
​"Second session with Rob, excellent as the first. Very beneficial for him to motivate the group into sharing and hence tailoring the session to my specific needs." - Tom Bennett
Just About Managing
​"Thank you for your training yesterday. I found it informative, inspiring and transformative: I have already made three changes to the way I communicate." - Ginny Cullen MInstF (Cert) Father Hudson's Care
Being the best you can be at work
"Rob gently encouraged everyone to take part in his training course, at their own pace.  He listened carefully to participants and was perceptive to their concerns. Following the course I was able to make positive changes to my working practice. During a coaching session, Rob enabled me to rewrite my CV for future job applications, showing me how I could reduce the content and get to the point directly. Very useful advice and guidance. Thanks Rob!” - Barbara Hagger
Being the best you can be at work
​"It was a very useful, practical and fun session where we worked together in small groups followed by some one to one coaching at a later date. A book that Rob lent me was one of the most fantastic self development tools that I have ever come across - actually enabling me to put some of what I had learned into practice through inspiring words and practical guidance! Rob's one to one coaching was extremely helpful to recap on what I had taken away/put into practice from the training and the book, and how to address other challenges that I chose to bring up in the one to one session with him - he provided some simple but effective coaching tips! Thank you very much Rob!"
​- Neerja Jain, Kidney Research
Being the best you can be at work
​"Rob was excellent at delivering the course. I particularly engaged with his ability to break down concepts into individual, comprehensive units, which then built up into the big picture of how to maximise my potential at work. Also, top charisma, and wonderful that he had a laugh with us!" - Jacob Standbridge, BVSC
Being the best you can be at work
​"I would like to thank Rob for a very informative course. A fun course as well as covering a serious topic. I have learned many things today that can assist me in my future career development, we well as in my own personal life" - Brendan Glynn, BVSC
Being the best you can be at work
​"Useful breakdown of different ways in which one can approach common workplace issues and barriers" - Dylan Dunnett, Birmingham LBGT
Just about managing
​"Excellently planned and delivered training course. Learners well engaged through various participative activities. Shared experience and knowledge of other attendees was further enhanced by Rob's insight of leadership and management within third sector organisations"
​Iram Fardus
Being the best you can be at work
​"Firstly, Rob knows his stuf and can, with great ease, share his knowledge and experience with others. I will use my new knowledge and newly gained confidence in my current role and become the bet I can be at work! The course is excellent and was very enjoyable" - Ryan Twyman, St Paul's
Just about managing
​Highly recommend this course. Not only because of the content but also the potential to develop. Coaching session was particularly useful as it's tailored to your own development and personal aspirations - makes you accountable for your own growth. Thank you!" - Nazia Fazal
Just about managing
"Working with Rob has enabled me to reflect on my management style and to see that the issues I am faced with may also be the same issues team are faced with.  I have a number of tools now to improve on my management" - Justine
Just about managing
"A really good enjoyable 2 x 1/2 days! Learned loads! Well worth taking time out of my busy working week to attend both sessions"
​- Yvonne Langham
Just about managing
“The programme has been thought provoking and inspiring.  It’s enabled me to build upon skills and techniques I already process and learn new skills and approaches to line management that I hadn’t previously considered.  It’s been an eye opener and I’m very enthusiastic and motivated to put it into practice.”  Saad 
How to improve staff performance
"​As a new manager, I have found today’s course to be very useful and enlightening.  I can definitely recommend this course and will be looking to attending other courses run by Rob." Claire Hutchinson 
 Just about managing
“Line managing sessional staff can be difficult to know the best approaches to take with certain situations.  I have found this training very enlightening and I can definitely see a difference in the way I approach different situations.  I have also seen improvements in my relationship with my sessional staff and also in the way they approach tasks." Emma 
How to improve staff performance
​"Straightforward training from someone who has learnt by doing."Caroline Hutton
How to improve staff performance
"Brilliantly engaging and informative." Joanna Kirby
Managing your time effectively
​“The course has given me plenty of ideas and new ways of approaching my work.  It has also been relaxed and friendly and a comfortable environment for open discussion.” Rosie Collier  
 How to improve staff performance
“A very thorough analysis of how to implement performance management. Very friendly and engaging packed full of nuggets of info.” MT 
About consultancy
Consultancy
​"Thanks very much for your time and patience with us, and your openness to the co-op model. We certainly came away with conclusions, clarity and a plan for moving forward that we wouldn't have without your help."
Lila, Customer Services Worker, Essential Co-op
Consultancy
Rob has been a huge asset to our charity as we develop a new strategic direction. We wanted to involve beneficiaries, carers, volunteers, staff and trustees in this process, and we needed someone with credibility and a personal touch, as well who could analyse and further research stakeholder inputs. We engaged Rob after a competitive tender process, and it was a good decision. His knowledge of the sector and the challenges/ opportunities facing small organisations has been a great benefit. And his skills in facilitating discussion in group discussions, without imposing his own views, had been wonderful. Rob delivered his brief on time and on budget, with a high degree of professionalism. He was a great choice and I am happy to recommend him."
​Richard Orme, CEO DAISY Consortium
Consultancy
"Rob’s consultancy work to manage SAtA’s strategic planning process was both challenging and engaging. Rob established a good rapport with all stakeholders, including trustees; working inclusively to ensure everyone had the opportunity to share their views. The end result was a clearer direction, exciting new initiatives and a revitalised management team."
​Debbie Powell, Chief Executive, Solihull Action through Advocacy