Building management skills in a charity shop context

The environment in which charity shops operate is getting increasingly challenging in many ways. Finding the right stock, attracting customers, standing out from the competition and recruiting and developing volunteer teams have their own unique issues and are very different areas to master.

The difference between a good shop and a failing shop is often the quality of leadership.
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This course is a day to reflect and learn from each other ideas and provide tips to help you make the most of yourself, other staff and volunteers.

What will I learn?
During the day we will specifically cover;
  • Identifying how to make the most of our time
  • Exploring how to manage volunteers to work together as a team
  • Looking at how best to manage change in the shops
  • Exploring how we support staff to improve individual performance
  • Identifying ways to have those "difficult" conversations constructively.
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The day will be interactive, fun!!!!, and challenging (in a good way). It is cost effective and creates a unique action plan for each participant which can be followed up with their manager.

Is this course for me?
If you are a manager or deputy manager of a charity shop then this course can help you develop relevant skills.
There are currently no courses scheduled but please get in touch to find out about future availability.
Comments from a recent in-house course delivered for Life Charity
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"I really enjoyed this training day.I found Rob to be an enthralling speaker and knowledgeable about the subjects he was talking about. He listened to us and wasn't patronising.
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I came away knowing I'd taken away the tools and confidence to become a good manager. I can't wait to use these tools at the earliest opportunity and I cant wait for another training day with Rob."
​- Catherine Ward, Senior Retail Manager

"The course was engaging, interactive and very thought provoking for the retail team. The course was beneficial for all our shop managers, from charity shop managers who have only been in the job 6 months, to those who have been in the sector for 5+ years, every attendee took useful techniques and ideas from the day.

​I would recommend this course to any charity retailer to reengage, re-energise and re-focus their existing staff as well as giving excellent training to new staff within the sector."
– Charlotte Cox, National Retail Manager

"Confident, concise and charismatic: an upbeat twist in dealing with people! Very impressed." 
– Retail Cluster Manager South

"Rob made the training interactive and entertaining and I went away equipped with more techniques and solutions for everyday scenarios."
– Retail Cluster Manager North