Specialist Training For Front Line Staff And Volunteers
Building Management Skills In A Charity Shop ContextThe environment in which charity shops operate is getting increasingly challenging in many ways. Finding the right stock, attracting customers, standing out from the competition and recruiting and developing volunteer teams have their own unique issues and are very different areas to master.
MORE INFORMATION >> Introduction To SafeguardingNew for 2019. An interactive workshop that is 2.5 hours delivered at your venue. There is a special price for registered charities of £40.00 per person per subject. More information coming soon.
Excellent Customer CareCovers all the basic importance of excellent customer care by volunteers and front line staff and provides a number of approaches to improve on current performance and manage difficult situations.
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Establishing Professional BoundariesThis course is aimed at staff and volunteers who arrange for volunteers to act as befrienders or mentors to a wide range of people in the wider community.
MORE INFORMATION >> Introduction To Equality & DiversityNew for 2019. An interactive workshop that is 2.5 hours delivered at your venue. There is a special price for registered charities of £40.00 per person per subject. More information coming soon.
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