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Deliver quality each and every day

10/7/2017

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On Saturday evening I did a shift at my occasional volunteer role as an usher at the Redditch Palace Theatre. I was allocated to the small theatre called The Space Upstairs.

On this occasion was a 100 year celebration of the wonderful jazz singer Ella Fitzgerald. She has been one of my secret pleasures for a long time. I have a friend in his 80's who remembers seeing her at a jazz club in Malvern in the late 1950's. 


A young woman called Annette Gregory, complete with a very accomplished backing group of keyboards, drums, saxophone and double bass, played a repertoire of Ella's career with great skill, emotion and enthusiasm. They did this to just twenty people.

It struck me that Ms. Gregory will make it.

She has the talent, the passion to
interpret Ella's sublime voice. The discipline to give it her all, even for just twenty people on a Saturday night in Redditch.

One day she will be singing in front of 2000 people. But before that happens she will have
disappointing nights to overcome.

We need to make sure we have the same approach in our management roles.

Regardless of the situation and circumstances we need to
perform to our best each and every time. We need to give our professional passion to our teams. We need to make the best of our talent, day in day out. Just as Annette does for her audience.

Earl Nightingale defined success as; "the constructive pursuit of a worthy goal." At the heart of this definition and Annette's example, is a belief in delivering quality each and everyday in our roles.

Your teams deserve it. Your
organisation deserves it. You deserve it.

If you're interested in finding out more about Annette Gregory, visit her website here.
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The importance of communicating company culture

10/7/2017

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Very good charities and social enterprises can unravel when behaviour from senior staff appears to be counter to its values.

I've had some recent experience of this with two fast growing
organisations I am working with. Both have excellent leadership teams. Both have hit a bump in the road.

It's a common situation. A few decisions made and some poor
behaviour
tolerated has put a strain on what were once strong and well bonded teams.
​

"The way we do things here"

What was striking to me in both groups was the pain and distress that members of the team feel. It was also interesting to note that the core organisational values were all inside the heads of the key players. There was nothing formally recorded.

And, surprise surprise the key players all had a slightly different view on what was important and what values were paramount.


Uniting the team

Facilitating conversations about the values of the organisation - particularly what the management team want to be known for - surfaced all sorts of emotions and ideas.

​It created a new sense of engagement.

​Once these discussions were underway it was remarkably easy to get behind the language used to by individuals and find a common language that united the team. 
​Using a common language makes it possible to start rebuilding trust. It creates a safe environment to discuss differences. Such conversations are even enjoyable for the team!

From my experience it helps having someone from outside the team ask questions. To challenge and suggest ways forward. Someone who isn't directly involved in the situation and who may be part of the problem.

By having an external facilitator it allows senior managers to play an equal and contributory role in the discussion. Rather than influencing the event as they can in usual management meetings.
​

Communicating the culture

When a team is successful and an organisation is growing rapidly, finding time to review and restate organisational values and ways of working is essential.

Too much
organisational culture is not stated. This works out when things are going well. But, when problems and challenges occur it can trip you up. People want to engage. They want to feel they have rights. And, so they should.

​To neglect them pushes
your team into a spiral of dysfunction that can take considerable time and effort to put right.
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